Quietwork ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our watch repair services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at [email protected].
When you submit an inquiry or request service through our website, we collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number (optional)
- Message content regarding your watch service needs
When you engage our watch repair services, we may collect additional information including watch details, service history, and preferences regarding cosmetic treatments.
When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies.
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested information about our services
- To process and fulfill service requests
- To communicate with you regarding your watch repair project
- To maintain service records and documentation
- To improve our website and services
- To analyze website usage and optimize user experience
- To comply with legal requirements and protect our rights
For users in the European Economic Area (EEA) and Taiwan, we process your personal data based on the following legal grounds:
- Consent: You have given explicit consent for processing your personal information for specific purposes
- Contract: Processing is necessary to fulfill our service agreement with you
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
- Legal Obligation: Processing is required to comply with applicable laws and regulations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., parts suppliers, shipping companies), bound by confidentiality agreements
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or sale of our business, your information may be transferred to the new owner
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records are maintained for a minimum of seven years for warranty and historical reference purposes. Contact inquiry information is retained for two years unless you request earlier deletion.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure server environments, encryption of sensitive data during transmission, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
For more detailed information about our cookie usage, please see our Cookie Policy.
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Your information may be transferred to and processed in Taiwan where our business is located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
If you are located in the EEA or Taiwan and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority. In Taiwan, you may contact the National Development Council's Personal Information Protection Commission.